SERVPRO of Spokane County Employee Photos

SERVPRO employees, Chandler, Brandy & Steve Knight, standing in front of air movers

Chandler, Brandy & Steve Knight

SERVPRO of Spokane County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Spokane County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Spokane County can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Spokane County.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

No job is too small or too large - SERVPRO is the largest restoration company in Spokane and Eastern WA. SERVPRO of Spokane County has the training, equipment, and expertise to handle ALL of your restoration and cleaning needs.


  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • IICRC Certified Firm
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Headshot of Jess Hockett

Jess Hockett

Director of Sales & Marketing

Jess is the Director of Sales and Marketing for SERVPRO of Spokane County. Jess' entire professional career has been invested in business development and marketing with a focus on the development and implementation of creative strategies to help businesses grow.

As Director of Sales & Marketing at SERVPRO of Spokane County, Jess is responsible for developing, planning and implementing all sales, marketing & product development plans and activities as well as managing our Franchise's sales team. Additionally, Jess develops and grows relationships with industry professionals within the Spokane area.

A lifelong resident of Spokane and father of 2 adult boys, Jess' passions include spending time with his boys, baseball, classic cars, music, and the outdoors.

Jess has been with SERVPRO of Spokane County since 2015 and is one of SERVPRO of Spokane County's longest-tenured employees. 

Headshot of Rachael Hoglin

Rachael Hoglin

Office Manager/File Audit Administrator

Rachael has been with SERVPRO since 1997 and has worn many hats in her time here.  Rachael holds multiple mitigation and restoration certifications including Certified Mold Professional, Lead Renovator, Restorative Drying 101 & 301 and she holds an IICRC Certification for Water Damage Restoration.  With her years of experience as a Fire Damage Crew Lead, as well as Estimator and Project Manager, Rachael brings a valuable and unique base of knowledge to our company.  

In her current role as Office Manager/File Audit Administrator here at SERVPRO, Rachael helps facilitate the relationship between our staff and the various insurance companies we work with.  The industry is constantly evolving and each company has a specific set of rules that we have to adhere to in order for the customers experience to go smoothly.  Rachael ensures that all the details are taken care of and our customers receive the best service possible.  

A lifelong resident of Spokane, Rachael enjoys spending time with her husband and her young daughter and can often be found cheering on her husbands' softball team.

Headshot of Ross Ingraham

Ross Ingraham

Manager, Mitigation Division

Ross is the Manager of our Mitigation Division. That means he has specialized training in cleaning things like water damage, smoke damage, fire damage, even biohazard damage. He and his crew use specialized knowledge and equipment to mitigate all kinds of damage. The first step in making it "like it never even happened."

Headshot of John Dean

John Dean

Project Manager, Mitigation Division

John is a Project Manager in our Mitigation Department. That means he works directly with property owners to evaluate, recommend, and implement damage mitigation techniques for everything from water and fire damage to mold and biohazard damage. Customers can rest easy when John is on the job.

Smiling man in a SERVPRO shirt with dryers in the background

Matt Butler

Construction Department Manager

As the Construction Department Manager for SERVPRO of Spokane County, Matt is responsible for supervising the repair and rebuild of residential, commercial, and industrial buildings. Matt collaborates with other SERVPRO department managers, specializing in various project aspects, and is involved in all project phases from planning to completion.

Matt takes a hands-on approach to each job/project embracing large scale projects while also showing equal attention to smaller jobs.  Matt is able to find solutions to complicated problems no matter how unique the circumstances and he has worked in the restoration and construction industries for over 12 years. Matt succeeds at meeting deadlines and setting goals to expedite projects quickly and to IICRC and building and construction industry standards.

Matt is skilled in Xactimate and Xactware to scope projects and prepare estimates for insurance companies and has and continues to build relationships with insurance professionals by communicating and working with them to ensure timely approval of repair estimates while ensuring the scope of work will deliver complete restoration and repairs for the customer.  Matt communicates with property owners the expectations to build their structure back to its original form.

Matt is married, is a busy father to 3 girls, enjoys barbeque cooking, and has lived in the Spokane area for over 17 years.

Headshot of Carl Hoglin

Carl Hoglin

Construction Estimator

Carl is our Construction Estimator. He uses his extensive knowledge of construction processes and techniques to make sure customers get an accurate estimate of what it will take to make it "like it never even happened."

Headshot of Chris Janosek

Chris Janosek

Job Lead/Lead Technician

Chris is a Job Lead/Lead Technician in our Mitigation Department. He's the first person on the scene when a customer experiences a loss. If you've had water damage in your home or business, you can breathe a sigh of relief when Chris is on the job. 

Headshot of bearded man wearing SERVPRO branded shirt

Gill Gilliland

Senior Commercial Business Development 

Gill is part of our commercial business development team. He is responsible for cultivating relationships with SERVPRO's commercial customer base and keeping them appraised of SERVPRO's capabilities that would benefit businesses. 

He develops close working relationships with customers and potential customers so they can learn how SERVPRO services can be applied to help businesses stay on top of circumstances that might impact operation of their physical facilities.

Photo of Craig Chamberlin

In Memoriam: Craig Chamberlin

Public Relations/Community Outreach/Business Development

Craig Chamberlin (1970-2023) was responsible for Public Relations and Community Outreach for all SERVPRO franchises serving the greater Spokane area. He helped establish and maintain lines of communication and relationships with Spokane business, government and media. Craig was a valued and beloved member of our SERVPRO family following his retirement from the Spokane County Sheriff’s Department and we miss him more than words can express. Craig was not just our co-worker but our good friend as well.

Group photo of SERVPRO Team 2023

The SERVPRO of Spokane County Team

We are here 24/7 365 to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire.  We will work for you and take care of every detail - We Are ALWAYS Here to Help!

Headshot of man wearing SERVPRO shirt

Josh Cervantes

Project Manager, Mitigation Division

As a Project Manager, Josh is responsible for coordination of all SERVPRO resources needed to complete a job. His knowledge of mitigation and restoration techniques gives him an overall picture of each job from beginning to end. 

headshot of man with glasses in front of SERVPRO flag

Rob Palmer

Project Manager, Mitigation Division

Rob is a Project Manager in our Mitigation Department. That means he works directly with property owners to evaluate, recommend, and implement damage mitigation techniques for everything from water and fire damage to mold and biohazard damage. Customers can rest easy when Rob is on the job.

Man With Black Coat In Front Of Green Truck Poster

Mike Workman

Business Development Executive

Mike Workman is a Business Development Executive with SERVPRO of Spokane County. Mike focuses on developing relationships and business opportunities with Insurance Professionals, Business Owners, Property & Facility Managers, Municipalities and Government Agencies throughout the greater Spokane Region and Eastern Washington.  Mike's professional resume includes several years of experience as a trusted advisor working in the mortgage and lending industries and he strives to build lifelong relationships.

Mike and his wife are the proud parents of two boys who are both college athletes. 

Man With Black Hat and Black Shirt

Chris Mertes

Construction Department Lead Field Superintendent 

Chris Mertes is the Lead Field Superintendent for SERVPRO of Spokane County's Construction Division.  Chris is responsible for on-site coordination for all phases of multiple construction projects, including coordinating subcontractors, materials, and equipment, ensuring that specifications are being strictly followed, and work is proceeding on schedule and within budget. Chris is also responsible for scheduling, inspections, quality control, and job site safety.

Chris has been with SERVPRO of Spokane County since 2014, making him one of SERVPRO of Spokane County's longest-tenured employees. 

Man in Glasses Smiling

Eric Zito

Construction Department Project Coordinator

Eric Zito is the Project Coordinator for SERVPRO of Spokane County's Construction Department. Eric organizes and manages the various parts of all construction projects to ensure their success. This includes assigning and monitoring daily tasks and communication, as well as creating reports and updates for the Construction Department Manager, Lead Field Superintendent, and Construction Department Estimators.

Girl With Blonde Hair Smiling

Sheena Vanwagoner

Contents & Cleaning Division Project Manager

Sheena is SERVPRO of Spokane County's Cleaning & Contents Division Project Manager. Sheena is responsible for ensuring the successful restoration of customers' contents and the successful completion of all cleaning projects.  Sheena communicates and coordinates with a variety of people including customers, technicians, estimators, subcontractors, and office staff.  Sheena ensures the projects are running on time, are within the established budget, and are performed with the highest degree of quality.  

Girl With Red Hair Smiling

Kay Kinney

Contents & Cleaning Division Estimator

Kay is SERVPRO of Spokane County's Contents & Cleaning Division Estimator. Kay reviews, proofs, and finalizes each job scope of work with adjusters and customers, completes accurate estimates with listings of all items required to complete contents restoration and cleaning projects, and reviews completed files for profitability and accuracy of the original scope of work.

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